Syncing

Advanced Sync Instructions

Step 1: Determine the information required for Advanced Sync with the instructions below.

Step 2: After verifying that information, hard reset the SkyBell by pressing and holding the SkyBell button. The LED will flash rapid green > red and green > blue > yellow.

Step 3: Once you see the LED flash yellow, please release the SkyBell button. During this time, please delete your SkyBell device from within the SkyBell app if you have not already. Within a minute or two, your SkyBell will be flashing red and green.

Step 4: Once it is flashing red and green, select 'Add a new SkyBell' in your app and follow the on-screen instructions to re-sync your device until after you have selected your network. When asked to input your password, please select the "Advanced" at the top. Put in your Wi-Fi password and the additional information required.


How to Determine the Information Required for an Advanced Sync:

IP Address: Use the first three numbers from the gateway and 201 for the 4th number (e.g. if the gateway is 192.168.1.x, use 192.168.1.201, if gateway is 10.0.0.x, IP would be 10.0.0.201) The goal is to use an unused IP address and pinging an IP address may be helpful in determining if an IP is in use or not (see below). *Note: the
IP range may be only 2-100, so if using 201 doesn't work, try a number between 2 and 100.
Subnet Mask: Always 255.255.255.0
Gateway: On iPhone, connect to the network you are planning on syncing with in Wi-Fi settings. Tap the blue “i” and write down the number after "Router". For Android, download an application called “Mocha Ping Lite” and press "Net Status". On the “Net Status” page it will say "Gateway"; use this number. Alternatively, you can check for "Default Gateway" on the sticker on the back or bottom of the router. See next section for further instruction.
DNS: Always 8.8.8.8

Sample Information:
IP Address: 192.168.1.201 | 192.168.0.87 | 10.0.0.201
Subnet Mask: 255.255.255.0 | 255.255.255.0 | 255.255.255.0
Gateway: 192.168.1.254 | 192.168.0.1 | 10.0.0.1
DNS: 8.8.8.8 | 8.8.8.8 | 8.8.8.8

Determining Gateway/Pinging IP Addresses:

On iPhone, you can use the phone’s settings itself to determine the gateway by connecting to the network you will be using for the SkyBell, then pressing the “i” and writing down the number after “Router”.

Mocha Ping Lite (called Network Ping Lite on iPhone) is a free and easy to use app that can be used to determine the gateway and ping IP Addresses. On Android, you can use this app to find the gateway since it does not show up in the phone’s Wi-Fi setting.

Connect to the network that will be used with the SkyBell. Download the app, open it, and press “Net Status”. Write down the number following “Wi-Fi
Gateway”

You can also use Mocha Ping Lite to ping an IP address. This is helpful in determining that an IP address is unused by another device on your network and safe to use if you have a larger than average number of devices connected to your network.

On iPhone, press "Ping" and type in the potential IP address and hit "Start". After a few seconds, press "Stop". If it says "request timed out" and "100% packet loss", then the IP address is open and safe to use. If it says "x packets received, 0% packet loss", then the IP address is in use and not safe to use. *Note: using an occupied IP address will cause the sync to fail.

On Android, press "Single Ping" and type in the potential IP address and hit "Start".

If it says "Destination Host Unreachable" and "100% packet loss", then the IP address is open and safe to use. If it says "x packets received, 0% packet loss", then the IP address is in use and not safe to use. *Note: using an occupied IP address will cause the sync to fail.

Troubleshooting the Advanced Sync:

Blinking Orange: If during an Advanced Sync, the SkyBell does not go past blinking orange, it means that the password is wrong or it is not WPA2 password encryption. Please verify that those two things are correct and go back to Step 1. *Note: you may want to try a normal sync if this is the case, as it may have been stuck in blinking orange due to one of these two things in the first place.

Blinking Green/Blue: This generally means that either the gateway is incorrect, the gateway and IP address are not the same format (e.g. Gateway is 192.168.0.1 and IP address used was 192.168.1.201), or the IP address used is out of range (e.g. the range is 192.168.1.2-100 and the address used 192.168.1.201). Verify the gateway is correct by making sure you are connected to the right network when doing the steps to determine the gateway and make sure the IP address and gateway have a matching format. Go back to Step 1 after checking this information.

If you need any further assistance or want someone to walk you through this process, please either give us a call.

SUPPORT AVAILABILITY

Monday-Friday: 7:00am – 5:00pm PST
Saturday: 8:00am – 2:00pm PST
Tel: (888) 423-9194
Note: calls in queue before cutoff time will be answered in the order they were received.

SUPPORT AVAILABILITY

Monday-Friday: 7:00am – 5:00pm PST
Saturday: 8:00am – 2:00pm PST
Tel: (888) 423-9194
Note: calls in queue before cutoff time will be answered in the order they were received.

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