LED Guide
The SkyBell's LED color shows the status of the device. Click on the links below to identify this status.
Red / Green (alternating flash)
The SkyBell device is in Wi-Fi synchronization ready mode. Please follow the Wi-Fi syncing instructions in the SkyBell app to configure the SkyBell to connect to your home Wi-Fi network.
Note: If the SkyBell was accidentally placed into Sync mode, the operation will automatically cancel after 15 minutes, and the SkyBell will reconnect to your Wi-Fi network if it was previous configured.
Red / Blue (alternating flash)
The device is in charging. Battery charging will be completed within 10-30 mins.
Blue / Green (alternating flash)
Successfully connected to the home Wi-Fi, and awaiting SkyBell server connection.
Blue / Yellow (alternating flash)
Firmware update. Device is currently updating firmware. This process may take 3 minutes to complete.
Blue (rapid flash)
Device is performing a Power Reset. Perform a Power Reset by holding the button until the device flashes blue (about 50 seconds).
Yellow (rapid flash)
The SkyBell is performing a factory reset. Device is erasing all user settings & information, returning the device to factory defaults. To perform a factory reset, hold the button down until it flashes yellow (about 10 seconds after it flashes blue).
Orange (rapid flash)
Awaiting Wi-Fi connection or Wi-Fi connection has been lost or SkyBell failed to connect to the router. During the syncing process, SkyBell will flash orange when connecting to your Home Wi-Fi network.
Red (rapid flash)
The SkyBell is not receiving sufficient power. This indication is typically of a failing transformer.
Green (rapid flash)
The SkyBell entering Sync mode.
Yellow (solid)
The SkyBell is currently powering up.
Green (solid)
The SkyBell is operational.
White (solid)
The SkyBell is In-call mode.
PRODUCT SUPPORT AVAILABILITY
Monday - Friday: 7:00am to 5:00pm PST
Saturday: 8:00am to 2:00pm PST
Tel: (888) 423-9194
Email: [email protected]
SALES SUPPORT AVAILABILITY
Monday - Friday: 8:00am to 5:00pm EST
Tel: (407) 856-2637
Email: [email protected]
Note: calls in queue before cutoff time will be answered in the order they were received.
PRODUCT SUPPORT AVAILABILITY
Monday - Friday: 7:00am to 5:00pm PST
Saturday: 8:00am to 2:00pm PST
Tel: (888) 423-9194
Email: [email protected]
SALES SUPPORT AVAILABILITY
Monday - Friday: 8:00am to 5:00pm EST
Tel: (407) 856-2637
Email: [email protected]
Note: calls in queue before cutoff time will be answered in the order they were received.