LED Guide

Red / Green (alternating flash)

The SkyBell device is in Wi-Fi synchronization ready mode. Please follow the Wi-Fi syncing instructions in the SkyBell app to configure the SkyBell to connect to your home Wi-Fi network.

Note: If the SkyBell was accidentally placed into Sync mode, the operation will automatically cancel after 15 minutes, and the SkyBell will reconnect to your Wi-Fi network if it was previous configured.

Red / Blue (alternating flash)

The device is in charging. Battery charging will be completed within 10-30 mins.

Blue / Green (alternating flash)


Successfully connected to the home Wi-Fi, and awaiting SkyBell server connection.

Blue / Yellow (alternating flash)


Firmware update. Device is currently updating firmware. This process may take 3 minutes to complete.

Blue (rapid flash)


Device is performing a Power Reset. Perform a Power Reset by holding the button until the device flashes blue (about 50 seconds).

Yellow (rapid flash)


The SkyBell is performing a factory reset.  Device is erasing all user settings & information, returning the device to factory defaults. To perform a factory reset, hold the button down until it flashes yellow (about 10 seconds after it flashes blue).

Orange (rapid flash)


Awaiting Wi-Fi connection or Wi-Fi connection has been lost or SkyBell failed to connect to the router.  During the syncing process, SkyBell will flash orange when connecting to your Home Wi-Fi network.

Red (rapid flash)


The SkyBell is not receiving sufficient power. This indication is typically of a failing transformer.

Green (rapid flash)


The SkyBell entering Sync mode.

Yellow (solid)


The SkyBell is currently powering up.

Green (solid)


The SkyBell is operational.

White (solid)


The SkyBell is In-call mode.

SUPPORT AVAILABILITY

Monday-Friday: 7:00am – 5:00pm PST
Saturday: 8:00am – 2:00pm PST
Tel: (888) 423-9194
Note: calls in queue before cutoff time will be answered in the order they were received.

SUPPORT AVAILABILITY

Monday-Friday: 7:00am – 5:00pm PST
Saturday: 8:00am – 2:00pm PST
Tel: (888) 423-9194
Note: calls in queue before cutoff time will be answered in the order they were received.

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