Device Reset
Performing a Soft Reset
You can perform a Soft Reset in the following way:
- Press and hold the SkyBell button for about 45 seconds.
- The LED will flash Green rapidly, then flash alternating Red/Green, then flash Blue rapidly. This LED sequence is shown below:





- Once the SkyBell starts flashing Blue, release the button. This will allow the SkyBell to reboot completing the soft reset.
- The reboot usually takes about 1 minute to complete.
- The SkyBell will automatically reconnect to your home Wi-Fi network and settle into the normal operating mode, displaying the solid Green (or chosen) color.
Performing a Factory Reset
You can perform a Factory Reset in the following way:
- Press and hold the SkyBell button for about a minute.
- The LED will flash Green rapidly, then flash alternating Red/Green, then flash Blue rapidly, then flash Yellow rapidly. This LED sequence is shown below:







- Once the SkyBell starts flashing Yellow, release the button. This will allow the SkyBell to reboot completing the factory reset.
- The reboot usually takes about 1 minute to complete.
- While the SkyBell is rebooting, please delete the SkyBell device from the app installed on your smart device.
- Once the SkyBell starts flashing alternating Red/Green, please add the SkyBell device in your smart device app again.
- Connect the SkyBell to your home Wi-Fi network by Syncing the SkyBell in the normal manner.
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Note: calls in queue before cutoff time will be answered in the order they were received.
PRODUCT SUPPORT AVAILABILITY
Monday - Friday: 7:00am to 5:00pm PST
Saturday: 8:00am to 2:00pm PST
Tel: (888) 423-9194
Email: [email protected]
SALES SUPPORT AVAILABILITY
Monday - Friday: 8:00am to 5:00pm EST
Tel: (407) 856-2637
Email: [email protected]
Note: calls in queue before cutoff time will be answered in the order they were received.