Chime

Wiring the SkyBell with a Mechanical Chime

SkyBell works with both Mechanical and Digital chimes. Mechanical chimes have two plungers and go DING DONG. Digital chimes play different tunes and tend to have speakers. See the next section for installation when using a Digital chime.

The SkyBell requires 10-36 VAC (volts alternating current) 10 VA (volts ampere) and 0.5-1 amp (ampere) in order to operate. Most homes that were built within the past 15 years will have a transformer capable of outputting enough power for SkyBell. The Wired Doorbell Contractor Kit contains both the recommended transformer as well as a compatible Mechanical chime.

The diagram below shows how the SkyBell replaces the existing push-button doorbell switch by connecting to the existing doorbell system wires:

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Wiring the SkyBell with a Digital Chime

The SkyBell Digital Doorbell Adapter (“DDA”) is required for a SkyBell Wi-Fi Video Doorbell device when connected to an indoor digital doorbell chime system. The SkyBell DDA enables users to remotely control the indoor digital doorbell chime through use of the SkyBell mobile app, (Android or Apple iOS). Users may use the mobile app to turn-off, or turn-on the chime whenever it is convenient – like a ‘Do Not Disturb’ type function. When the indoor chime is turned off, users will continue to receive call notifications sent to their mobile device, but the chime will not ring inside the home.

Installation

The SkyBell DDA installs inside of an indoor digital doorbell chime by connecting the wires to the terminals used for FRONT (representing the front door bell) and TRANS or TRANSFORMER, used for regulating low-voltage power of wired indoor digital chime systems.

  • Insert one wire each into the connector on the SkyBell DDA as shown in the diagram.
  • Ensure the wire is inserted all the way and is not loose.
  • Connect one wire lead to the “FRONT” terminal of the digital doorbell chime.
  • Connect the second wire lead to the “TRANS” or TRANSFORMER” terminal.
  • Make sure all wires are securely fastened.

The diagram below shows how the SkyBell DDA connects to the terminals inside of a digital doorbell chime, which is connected to both the SkyBell Wi-Fi Video Doorbell and the transformer.

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Wiring the SkyBell without a Chime

If you are not using a doorbell chime, you must use a 10 ohm / 10 watt resistor on one of the connections between SkyBell and the transformer.

This setup requires a 10 ohm / 10 watt resistor. An approved resistor can be purchase here.

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Troubleshooting Issues with Chimes

Power with Indoor Chime

Using an indoor chime:

  • If the SkyBell does not light up, press firmly against the face of the SkyBell just to the left of the doorbell button.
  • If the SkyBell does not light up, adjust the power prongs on the back of the SkyBell to get better contact to the power screws on the mount.
  • If the SkyBell does not light up, short the power screws using something metallic and verify that the indoor chime rings.

If the chime tests good, then continue on to test power to other devices.

Determine if there is sufficient power to the SkyBell:

  • Locate the transformer that powers the doorbell system (sometimes found in the attic, garage or in the wall behind the chime).
  • Record the transformers output specs (e.g. 16V AC 10VA or 24V AC 20VA)
  • Use a voltmeter to check current voltage on the SkyBell mount.
  • If using a 16V transformer, voltage should read roughly 19V AC, for a 24V transformer, power should read over 28V AC.
  • If minimum power is not available, replacement of the transformer will be required.

Mechanical Chime Rings Continuously

Continuous ringing is a common symptom of a failing transformer.
If the transformer has been installed in the home for 15+ years, it may be time for it to be replaced.
The voltage on a 16 VAC transformer needs to be a minimum of 19 VAC.
The voltage on a 24 VAC transformer needs to be a minimum 28 VAC.

A 10 VAC transformer needs to be upgraded to either a 16 or 24 VAC transformer.
If the chime is buzzing, it may require a 10-12 ohm/0.5-3 watt resistor between the Front and Trans on the chime. If it is ringing non stop a resistor/ diode will not fix the non stop ringing.

Ensure that there are no diodes or resistors on the line. (As previously mentioned a resistor will only fix humming)
If the customer is using a mechanical chime please be sure they have not enabled the digital chime setting, this can cause issues.
Ensure that all wires are tucked in accordingly and not touching.

Digital Chime Rings Continuously

  • Verify that the digital chime setting is enabled within the SkyBell app.
  • Check the wiring of the SkyBell Digital Doorbell Adapter (DDA).
  • Verify that the voltage received is within the required specs for both the SkyBell and the chime.
  • Verify that there are no diodes or resistors on the line, as these are not needed with the DDA.

SUPPORT AVAILABILITY

Monday-Friday: 7:00am – 5:00pm PST
Saturday: 8:00am – 2:00pm PST
Tel: (888) 423-9194
Note: calls in queue before cutoff time will be answered in the order they were received.

SUPPORT AVAILABILITY

Monday-Friday: 7:00am – 5:00pm PST
Saturday: 8:00am – 2:00pm PST
Tel: (888) 423-9194
Note: calls in queue before cutoff time will be answered in the order they were received.

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