Product Return Policy

Devices Purchased Directly From SkyBell

(i) US and Canada Orders

Orders placed through our online store can be canceled for a full refund until the order has been processed for fulfillment. In some cases processing may be immediate. Once your order has been processed, cancelled orders will be subject to our return policy.

Returns initiated within the Standard Return Period shall be eligible for a full refund minus shipping, handling, and a $30 restocking fee. Refunds shall be processed in 7-10 business days after your Device is received by SkyBell.

In order to be eligible to receive a refund, you must do the following:

1) Contact our customer service team at [email protected] or by phone on (888) 423-9194;

2) Return a completed RMA form to our customer service team;

3) Provide our customer service team with proof of purchase; and

4) Return your Device to us in its original condition. We strongly recommend that you ship your Device in a manner that provides for tracking and delivery verification. We are not responsible for Devices that are lost in transit.

Compliance with this Section makes you eligible to receive a refund, but does not obligate us to provide one. All refunds are provided at our sole discretion.

(ii) International Orders

All sales are final. We will not accept Device returns and we will not refund the purchase price. If your Device is defective, the terms of our Limited Warranty will apply, but you will be responsible for paying all shipping and handling charges.

(iii) Orders Cancelled by Us

We have the right to cancel any order at any time. If we cancel your order, we will provide you with a full refund within 10 days.

Devices Purchased From an Authorized Third Party Dealer

The return of a Device purchased from an authorized third party shall be governed by the third party’s return policy. We are not obligated to accept the return of any Device purchased from third party vendor.

Devices Purchased From an Un-Authorized Third Party Reseller

We will not accept returns or exchanges from an un-authorized third party reseller under any circumstances. Please refer to our list of Authorized Resellers before purchasing your SkyBell device.

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