Frequently Asked Questions (FAQs)

Contents

Top Questions

When a visitor presses the button on SkyBell, everyone who has an approved mobile device will simultaneously receive an alert that somebody is at the door. If you accept the alert, SkyBell’s video camera will send a live video feed to your smartphone so you can see, hear and speak to the person at your door.

Download the SkyBell HD app from the app store and watch the video for full instructions. Please visit our support page for additional resources to help you install your SkyBell.

Yes, The SkyBell Android app should work on most Android devices. It is optimized for the following versions of the Android operating system:

  • Jelly Bean 4.1, 4.2 and 4.3
  • Kit Kat 4.4

It is optimized for the following phones:

  • Nexus S
  • HTC One
  • Samsung S3, S4 and S5
  • Samsung Note 2 and Note 3

We will continue adding more phone models to this list of optimized devices.

To find the SkyBell Android app in the Google Play Store, search “SkyBell”.

No, but it’s preferable if you do. SkyBell must function as part of complete circuit, meaning it requires direct power on one side and a wired doorbell (or resistor) on the other. The power must come from a low voltage transformer with 10-36 VAC 10VA. If you do not use a wired doorbell chime, you must use a resistor. If you must use direct current, then make sure it is 12VDC (0.5 to 1.0 amps) and you must also use a 10 Ω (Ohm) / 10 W (Watt) Resistor between one wire of SkyBell and one wire of the power source.

SkyBell incorporates a number of theft prevention tactics to help keep your SkyBell on your wall. First, the set screw is proprietary and it cannot be accessed with pliers because it is not exposed. Second, SkyBell’s mount will not work if it is forcibly removed from the wall. Third, we can remove the device from the server, preventing it from being added to another account. Lastly, SkyBell has an active motion sensor and can alert you within seconds of someone attempting to steal your SkyBell. You can snap their photo and just tell them you’re calling the cops.

While theft is extremely unlikely (and has yet to happen with tens of thousands of customers), we still offer a theft replacement guarantee. If your SkyBell is stolen, we will replace it free of charge. To be eligible for our theft replacement guarantee you must have purchased your SkyBell from an authorized SkyBell reseller. You must also provide us with proof of purchase and a police report. Guarantee valid only in the continental United States. You will be billed $19.95 for shipping and handling.

Yes. SkyBell requires full time power from a low voltage transformer and is compatible with secondary power from 10-36 VAC 10 VA. SkyBell also requires connection to a wired doorbell chime. Simply remove your old doorbell button and attach the two wires to SkyBell (assuming your power setup is correct and you have a wired doorbell chime). You will still hear the home doorbell chime in the house.

SkyBell is only designed to work with a low voltage transformer and wired doorbell (mechanical or digital with adapter). The primary power standard to the transformer can be 120/130 VAC or 220/230/240 VAC. The secondary power from the transformer to SkyBell must be 10-36 VAC 10VA.

WARNING: DO NOT CONNECT BOTH WIRES OF SKYBELL TO A TRANSFORMER, VDC POWER SUPPLY OR OTHER POWER SOURCE WITHOUT EITHER (A) WIRED DOORBELL CHIME OR (B) 10 OHM/10 WATT RESISTOR. IF YOU INSTALL SKYBELL WITHOUT A WIRED DOORBELL CHIME, YOU MUST USE A 10 OHM/10 WATT RESISTOR BETWEEN ONE CONNECTION TO SKYBELL FROM THE POWER SOURCE. FAILURE TO DO THIS CAN DAMAGE SKYBELL AND WILL AUTOMATICALLY VOID YOUR WARRANTY.

SkyBell is designed to replace your current doorbell. SkyBell needs four things to be able to work for your door:

  1. Direct power from low voltage transformer. SkyBell is only designed to work with your current doorbell’s low voltage transformer. The primary power standard to the transformer can be 120/130 VAC or 220/230/240 VAC. The secondary power from the transformer to SkyBell must be 10-36 VAC 10 VA. SkyBell can work with a 12 VDC power supply but you MUST use a 10ohm/10watt resistor on one connection between SkyBell and your power supply. Failure to do so will damage your SkyBell and automatically void your warranty. Do not connect both wires of SkyBell to a transformer or power supply without either a wired doorbell chime in series or a resistor. If you DO NOT use a doorbell chime, a 10 ohm / 10 watt resistor MUST BE USED between one connection of SkyBell and the power source.
  2. 2.4 Ghz WiFi Connection with full time internet. SkyBell requires a 2.4 Ghz wireless router connection with its own SSID. SkyBell will not work on a 5 Ghz wireless standard at this time. If you have a dual-band router, be sure to segregate your wireless channels and connect SkyBell to the 2.4ghz channel. SkyBell also requires that N-only routers be set to b/g or b/g/n settings and not “N-Only”. SkyBell works best on the 20 MHz bandwidth and with WPA security settings.
  3. 1.5 mbps Wi-Fi Upload Speed. For SkyBell to work at its best, we recommend that the SkyBell be placed in an area that receives a good Wi-Fi signal that allows for at least 1.5 mbps upload speeds and 1mbps download speeds. If you do not have enough Wi-Fi signal strength, you can move your router closer to your door or purchase a Wi-Fi range extender. Click the link to see the range extender we recommend. To check your network’s upload speed, please follow the instructions on this page: Speed Test.
  4. Wired Doorbell Chime SkyBell works with mechanical and digital doorbell chimes. A mechanical doorbell chime does not require any additional effort. A digital doorbell chime requires the SkyBell Digital Doorbell Adapter, which may be sold separately. The only way to know for sure if you have a mechanical door chime is through visual inspection. A mechanical doorbell chime looks like the picture below. At this time, SkyBell is not compatible with wireless doorbell chimes or intercom systems. Click the link to see a list of door chimes we recommend to use with SkyBell.


Installation and Setup

For SkyBell HD, please download the SkyBell HD app and follow the steps in the app. For additional troubleshooting, visit our support section.

At this time, only SkyBell 2.0 has a compatible door frame adapter. SkyBell HD cannot be mounted to a door frame narrower than 3 inches.

SkyBell requires a 2.4 GHz wireless router connection with its own SSID. SkyBell will not work on a 5 GHz wireless. If you have a dual-band router, be sure to segregate your wireless channels and connect SkyBell to the 2.4 GHz channel.

SkyBell works best on the 20 MHz bandwidth and with WPA2 security settings.

You also need a minimum of 1.5 mbps upload speed to 'Watch Live' on the SkyBell application.

For best use, you may want to use an extender if the SkyBell is more than thirty feet away from the router to assist in getting a solid, consistent connection.  Please click here for more information on setting up an extender.

SkyBell can only connect to a 2.4 Ghz network band
Password encryption type: WPA2
Mac Filtering: Disabled. 
DNS: Primary DNS - 8.8.8.8

For a single SkyBell, the recommended transformer is a 16VAC 10VA transformer.  We recommend this transformer on Amazon or this transformer/chime kit from Home Depot.

For more than one SkyBell, the recommended transformer is a 24VAC 40VA transformer.  We recommend this transformer on Amazon.

Router Update: Airport Extreme

Here is a process to set up the 2.4ghz on Airport Extreme for syncing to SkyBell.

1. Launch the Airport Utility.
2. Click the Airport Extreme icon and select Edit.
3. Click the Wireless tab. You'll see the name of your network in the field labeled Wireless Network Name.
4. Click the Wireless Option button.
5. Check the box labeled 5GHz network name. This will append 5GHz to the existing name or you can enter something else.
6. Click Save. Click Update. Airport Extreme will restart.
7. Now the 2.4GHz network will have the name displayed in step 3, and the 5GHz network will have the name displayed in step 5.
8. To configure the SkyBell, select the 2.4GHz name under Settings: Wi-Fi.
9. Once the SkyBell has been configured you can return to Airport Utility and uncheck the box for the 5GHz network name, if you want.

The SkyBell HD is engineered to work on the 2.4 GHz frequency band because 2.4 GHz has better range than a 5 GHz frequency band. It will not work on the 5GHz frequency.  Many of the newer models of routers come with simultaneous 5 GHz and 2.4 GHz bands. This is called a Dual Band Router.

Separating the 2.4 GHz band from the 5 GHz band is required for SkyBell HD to perform properly. During the sync process, both your mobile device and your SkyBell HD need to connect to the 2.4 GHz signal.

It is not mandatory to disable the 5GHz band completely and it is possible to separate the two bands by opening your router settings and changing the name (SSID) of each band. Then, simply connect to the WiFi name allocated to the 2.4GHz band on your phone and the SkyBell HD during the sync process.

The first step is to determine what type of router you have. Find the make and model of your wireless router; this is typically found on the router itself.

Logging into your router configuration page:

Every router has a configuration page where the user can change and alter settings to personalize his or her wireless network for the best conditions.  Every router has an IP address (internal Protocol) that can be entered into a web browser's address bar.

The most common universal IP addresses are:

192.168.0.1 OR 192.196.1.1

After you entered one of those two addresses, a username and password box will show up.

The default login information should be located on a sticker on the actual router.

Typically, it will be :

Username: admin 

Password: blank or admin

This can vary from router-to-router, though.  Visit Set Up Router for more information. 

 Once you are within the Router Config page, you will be able to change the settings to be compatible with the SkyBell HD.

RADIO MODE: B, G, B/G/N mixed or B/G mixed are compatible radio modes. N-Only is NOT compatible with the SkyBell 2.0. (NOTE: SkyBell HD is compatible with N-Only modes!)

BANDWIDTH: 20 or 20/40 Mhz would be the correct settings to choose.

SECURITY/PASSCODES:  Should be WPA or WPA2 with a password recommended 10 characters.

MAC FILTERING: Should be Disabled

DNS: Primary DNS should be 8.8.8.8

After confirming these settings, you have successfully configured your router!

Here is an example for how to do this on the Apple Airport Extreme router:

1. Launch the Airport Utility from your desktop.

2. Click the Airport Extreme icon and select Edit. 

3. Click the Wireless tab. You'll see the name of your network in the field labeled Wireless Network Name. 

4. Click the Wireless Option button. 

5. Check the box labeled 5GHz network name. This will append 5GHz to the existing name or you can enter something else. 

6. Now the 2.4GHz network will have the name displayed in step 3, and the 5GHz network will have the name displayed in step 5. 

7. To configure the SkyBell, select the 2.4GHz name under Settings: Wi-Fi. 

8. Once the SkyBell has been configured, you can return to Airport Utility and un-check the box for the 5GHz network name if you want.

If you need assistance with any of the above steps, please do not hesitate to contact our Technical Support team.

No, SkyBell HD has a wide-angled, HD lens for the best monitoring and security.

The MAC address is located in the SkyBell mobile app for iOS and Android. 

  1. Open the SkyBell App on your iPhone or Android phone
  2. Tap the Device Settings icon (gear icon in the top right corner of the app)
  3. Tap Device Information
  4. Scroll down to MAC Address

The MAC address is also found by accessing your wireless router settings and looking at the list of connected devices. 

To open the required ports, the SkyBell will need to be assigned a static IP address.

You can accomplish this by following these instructions:

1. Get the SkyBell's MAC address under the “Device Information” tab in settings.

2. Check the router’s client list to find the SkyBell’s IP address by matchingit with the MAC address.

3. Create a static IP address tied to the MAC address of the SkyBell.

4. Port forward the above ports for the static IP/MAC address for the SkyBell.

Please try opening the following ports in your router:

  • 5683-5684 UDP
  • 5004-5010 UDP
  • 16384 - 32767 UDP
  • 443 UDP,TCP
  • 123 UDP (NTP)
  • 53 TCP,UDP (DNS)

To adjust the volume of the audio of the person at your door through the app you will want to start a video by starting on demand or viewing a video from history and then repeatedly press up on the volume button on your mobile device. 

The SkyBell Apps use what is called "media volume", meaning it uses the same volume channel that things like YouTube videos will use on your Mobile device. It does not work on the same volume as a phone call, or the ringtone volume for that phone.

*No video will display if you are currently running a VPN app on your mobile device

If the speaker volume coming OUT of the SkyBell is too loud or too quiet:

For the SkyBell HD, you can change the speaker volume by going to the "watch live" page and clicking the gear icon on the top-right of that page. This will bring you to "settings" where you will see a "Speaker volume" setting. Adjust to low, medium or high. 

For the SkyBell Classic, there is not currently a way to adjust the speaker volume.

If you are not hearing any sound coming out of the SkyBell, please ensure that the SkyBell app has permission to use your mobile device's microphone. You can make sure of this by visiting the settings of your mobile device, and clicking on the microphone section.

If you are having an issue with the speaker volume, and have made sure that you have checked the above information, please contact our Customer Care team for assistance.

You can customize the way you want your SkyBell HD to alert you. 

If you want to hear your SkyBell on your phone but not inside your house:

  1. From your Device List, choose your device.
  2. Go to Device Settings (gear icon).
  3. Tap on Indoor Chime.
  4. Toggle the Indoor Chime button to the off position; this will disable the ringing on your indoor doorbell. If you use the Digital Door Chime, it will turn this off automatically.
  5. Go to the Phones settings and ensure notifications for the SkyBell HD App are turned on.

 If you want to disable or change the volume of the outside chime on your SkyBell HD:

  1. From your Device List, choose your device.
  2. Go to Device Settings (gear icon).
  3. Tap on Outdoor Chime.
  4. Toggle the Outdoor Chime button to the off position to disable the outside chime.
  5. Change the volume of the outdoor chime by selecting the volume setting (High, Medium, or Low)
  6. Tap Save to save the changes.

How It Works

If you have the SkyBell motion sensor activated, you’ll receive an alert and video feed if someone is at your door for more than 10 seconds. You can also start the audio and video feed from your SkyBell by opening the app and activating the “on-demand” feature.

Absolutely. As long as you have cellular or WiFi connection, you can see who’s at your front door from just about anywhere in the world.

Yes. We call this Silent Mode. This is found in the individual device settings area of the app. You can disable and enable your traditional home doorbell chime at any time.

If you have a wired doorbell, you will still hear the traditional doorbell sound in your home. SkyBell only replaces the doorbell button and you can still enjoy your home’s doorbell chime.

SkyBell’s Silent Mode allows you to turn your home’s doorbell chime on or off from the app. This is found in the individual device settings area of the app.

As many as you like – there’s no limit. As long as everybody has a compatible mobile device, each user can receive the alert and one user can “answer” the live video feed.

At this time, SkyBell is not compatible with a computer. Support for Windows and Mac is coming soon.

At this time multiple users is managed by allowing another user to use your login credentials to also receive your feed. You can remove them by creating a new password. We plan to develop a limited user capability in the future.

If you get a new mobile device, just download our app and log into to your account using your username (which is your email address) and your password.

Your SkyBell is designed to be self-diagnostic. Once the SkyBell is installed, the doorbell button should turn green to indicate a successful connection with your WiFi Router. If the doorbell button turns red, it means that SkyBell was unable to connect with your Wi-Fi network. Relaunch the App and go to device settings to reconnect to your Wi-Fi network. Once you successfully sync once, you do not need to re-sync or delete your SkyBell for any reason.

In the event you lose WiFi connectivity, your home’s doorbell chime will still work if you have a wired, analog doorbell.

Yes. Your home’s doorbell sound will operate normally (only compatible with a wired doorbell chime).

Yes, SkyBell is designed to be both secure and movable. Your SkyBell device is linked to your SkyBell account. If you move, SkyBell can move with you.

After you’ve plugged in your new WiFi Router, open the SkyBell App and go to the device settings for your SkyBell. You’ll need to delete your existing device and restart the Wi-Fi syncing process with the new router.

Yes, you can have multiple SkyBell devices on the same account. You can have multiple SkyBells on the same house, on the same WiFi network and in the same account. You can name each device as you please. For example, you could name a device “front door” and the other “back door.”

Also, you can have multiple devices on different houses or locations. For example, you could have “My Home” and “Grandma’s House”.

Yes.

No. SkyBell requires full time access to the internet and will not work without it. SkyBell connects to your home’s wireless networks (2.4 ghz only) and is compatible with B/G/N wireless networks.

No. SkyBell only works with mechanical and digital doorbell chimes. SkyBell does not work with wireless doorbells, intercom systems or integrated video systems.

Device Information

SkyBell’s camera covers 120-130 degrees field of view.

Yes. SkyBell is designed to work in harsh environments including heat, rain, snow and humidity. The device is sealed with special coating to keep it safe from the elements.

There is an internal battery that serves to regulate power and provide consistent power for SkyBell’s advanced features. SkyBell HD has a built in battery used for power regulation.

Voltage 120/1130v AC, or 220/230/240v AC Transformer Range: 8-36v AC, 8-15 VA Low Voltage Transformer(UK/Europe) 8-36v AC, 1 AMP 8-15 VA.

You can use a standard volt meter to check the voltage coming from the wires at your front door. The voltage should measure between 10-36 VAC 10 VA. If your voltage is less than 12VAC, we recommend you change your home’s transformer. Click to see a list of approved transformers.

SkyBell is designed to work best with B, G and N wireless network formats. SkyBell only works with the 2.4 ghz band. If you have a dual-band router, you must segregate the 2.4ghz band and create a unique SSID for the 2.4 ghz network.

If you have an “n-only” router, you must switch the setting so that the router is set to b/g/n.

The actual range will depend on the strength of your router and the walls/materials of your home. In almost all cases, SkyBell will require 1.5 mbps upload speed. Please note that your connection upload speed needs to be fast enough to upload video from SkyBell.

Click the link to see how to do a Speed Test.

Your SkyBell requires a minimum Wi-Fi strength of 1.5 mbps upload and 1.5 mbps download to function optimally. You can test the Wi-Fi signal at your door by following the steps on this page: Speed test instructions. Make sure the door to your home is closed when your run the test.

SkyBell is the only Wi-Fi video doorbell that can operate below 0 degrees. The device operates from -40 to 150 degrees Fahrenheit (-40 to 65 degrees Celsius). This is due to the fact that there is no removable battery, SkyBell’s superior build quality and being Made in the USA. SkyBell HD operating temperature: -40 degrees F to 140 degrees F (-40c to 60c).

  • The SkyBell HD Camera is a 1080p camera that broadcasts in 720p with ten (10) feet of full picture clarity. The 1080p camera maximizes the output for the 720p stream, so the picture quality is better than a 720p camera broadcasting at 720p. It broadcasts at 720p to reduce bandwidth and ensure stability.
  • It also has a full 180 degree viewing angle, allowing a viewing angle that is almost parallel to the device!  A wedge kit adds 15 degrees of angle.
  • The SkyBell HD also has a brilliant Full HD Color Night Vision.  This means that even in pitch black conditions, the video will remain in full color, and as bright as day!
  • The Frames Per Second, or FPS, of the SkyBell HD's video is 30 Frames.  This means that every second of video, there are 30 frames of video being transmitted in HD.  The better your Wi-Fi connection, the better the maximum FPS will be. 

Advanced Features

Yes, SkyBell is the only video doorbell with a motion sensor which will activate your SkyBell when a visitor is at your door for 10 seconds. SkyBell is also the only video doorbell that allows you to open the live video feed by using the “On-Demand” feature from within the SkyBell app.

SkyBell is the most advanced WiFi doorbell available and the motion sensor is a big reason why. We’re developing features that will allow the device to start calls, snap pictures and send alerts based on motion detection, even without a visitor pressing the button.

Buying, Fees, Shipping and Returns

No.

SkyBell is currently for sale at: www.skybell.com, amazon.com, select Best Buy stores, BestBuy.com and HomeDepot.com.

The free shipping included in orders on SkyBell.com is for ground shipping and to addresses in the USA.

You can return your SkyBell if you purchased from us or one of our authorized resellers and a refund is applicable per our full return policy. We offer a 60-day money back return policy for orders made on our website. Shipping, handling and a $30 restocking fee will be deducted from your refund amount. Returns will be processed in 7-10 business days.

International orders (not including Canada) are final and cannot be returned or exchanged.

To see our entire refund policy, read the terms and conditions found on our legal page.

If you purchased SkyBell from an authorized reseller, you are subject to their return policy. To initiate a refund and to arrange for the return of the product, please create a customer service ticket.

To see our entire refund policy, view or terms and conditions found on our legal page.

SkyBell comes with a 1 year limited manufacturer’s warranty. If your SkyBell is defective, contact customer service and we will assist you with the return process. To review our warranty policy in its entirety, visit our legal page.

Purchases made on www.skybell.com can be cancelled provided the cancellation occurs prior to the purchase being sent to fulfillment. Once the order is being processed for fulfillment, the order will be subject to the standard return policy, outlined in the Terms of Use.

Per IndieGoGo’s policy, there are no cancellations or refunds for contributions made during the IndieGoGo campaign.

All cancellation refunds will be paid net of any expenses incurred by SkyBell Technologies and could take up to 10 business days for processing.

International Questions

Yes. You can buy an SkyBell for use outside of the USA. US customers will be able to receive alerts and communicate with their visitors while traveling abroad. Be sure to check with your wireless service provider to see if additional rates or fees will apply.

SkyBell also works for homes outside the USA.

Yes. International orders can be made from our Website Product Page. International orders are only available in select countries.

Warranty and Order Information

SkyBell Technologies Warranty:

SkyBell Technologies offers a one-year limited warranty on all devices that were purchased new and from an authorized re-seller from the date of original date of purchase. To receive instructions for obtaining repair or replacement warranty services you must  email: SkyBell Support to determine your eligibility, please be prepared to provide your proof-of-purchase.

Reseller Limitations:

Devices purchased from unauthorized dealers and/or individuals reselling new or used devices, are not eligible to receive Warranty service or a refund of any kind.

Refunds:

We offer a 60-day money back return policy for USA and Canada Orders where you may return your SkyBell purchased from SkyBell.com within 60 days of purchase date proof of purchase is required. Returns initiated within the Standard Return Period shall be eligible for a full refund minus shipping & handling. You must email: SkyBell Support to submit a refund request.

All returns are normally processed in 7-10 business days. (NOTE: If you purchased your SkyBell from a re-seller, you are subject to their return policy and we cannot accept any returns from them.)

Devices Purchased From an Authorized Third Party Dealer:

The return of a device purchased from an authorized third party shall be governed by the third party’s return policy. We are not obligated to accept the return of any Device purchased from third party vendor.

International Orders:

All sales are final. We will not accept device returns and we will not refund the purchase price. If your device is defective, the terms of our Limited Warranty will apply, but you will be responsible for paying all shipping and handling charges.

Theft Protection Guarantee (valid for US customers only)

If your SkyBell HD is stolen, we will replace your device free of charge; however, you will be responsible for the shipping and handling charges. The replacement SkyBell will be in new or “like-new” condition and will be the same make and model as your previous device. 

In order to be eligible for the Theft Protection Guarantee, you must provide us with: 

  1. proof-of-purchase
  2. a copy of the police report

The Theft Protection Guarantee is 1 per customer only, and available to customers in the United States who purchased their SkyBell from an authorized reseller. 

Please refer to our list of authorized resellers at: Authorized Reseller before purchasing your Device.

Purchases made on www.skybell.com can be cancelled, provided that the cancellation occurs prior to the purchase being fulfilled. Once the purchase is fulfilled, the order will be subject to the standard return policy, outlined in the Terms of Use (https://www.skybell.com/terms-of-use/).

Please contact our customer care team by clicking on create a ticket below with the following information, so that they may assist you in cancelling your order:

Full Name On Order:

Shipping Address:

Order Number:

Date That The Order Was Placed:

Full List of Items Ordered (specifying which items are to be cancelled):

(If you attach a copy of the Order's Confirmation Email to our Customer Care team, this will satisfy all information required and we'll immediately cancel your order)

Yes, the CE Marking is on the SkyBell box and indicates that it complies with the relevant European "New Approach" product safety directives.

Website orders are typically fulfilled every week day and shipped US Domestic UPS and USPS Priority. Shipping can take up to seven (7) days for East Coast, two (2) - three (3) days for West Coast. Customers will receive an auto-generated email from Shopify with a tracking number once shipped. If you enter a tracking number and it shows "invalid" the label may have been printed but not yet scanned on your package. Please try again a little later in the day.

Platforms and Integrations

We are considering a desktop version and do not have a release date for desktop clients.

Not at this time. We are considering development for Windows Mobile platform in the future. Please check back with us for updates.

At this time, SkyBell cannot unlock your door unless you have a smart lock and the smart lock is on the same platform as SkyBell, and the unlock commands exist.

Not at this time.

Not at this time, yet we are considering all these options.

SkyBell HD will work with some of the best platforms in IoT.

Amazon Echo Integration

The SkyBell Amazon Echo integration allows a user with a SkyBell HD and an Amazon Echo to perform basic interactions via voice control using an Amazon Alexa Skill. A user is able to turn the Indoor or Outside Quiet Modes on or off, take a snapshot or record a video. If the user has multiple SkyBell devices, Alexa will prompt the user for device selection.

Set up

First, independently setup your SkyBell HD device and your Amazon Echo device.

Open the Echo App, go to "Skills" tab on the left column, search "Skybell". 

Touch "Enable" on the right side.

Authentication is achieved through the Amazon Alexa App, which will prompt you to link your SkyBell account. You will then be forwarded to the SkyBell OAuth server, where you will need to enter your previously created SkyBell Username and Password.

User Flow, Interaction & User Stories Supported

Through Alexa you are able to:
• Turn Quiet Mode On
• Turn Quiet Mode Off
• Take a Snapshot
• Record a Video

1 As a SkyBell HD and Echo user, I want to command SkyBell HD to enter quiet mode, "Alexa, tell SkyBell to turn on quiet mode".
2 Echo's response should be "Your SkyBell is now in quiet mode".
3 As a SkyBell HD and Echo user, I want to command SkyBell HD to exit quiet mode by saying, "Alexa, tell SkyBell to turn off quiet mode".
4 Echo's response should be "Your SkyBell's quiet mode has been turned off"
5 As a SkyBell HD and Amazon Echo user, I want to be able to associate my SkyBell HD account with my Amazon Echo account, so that I can enable integration at an account level.
6 As a SkyBell HD and Amazon Echo user, I want the ability to specify which SkyBell HD device my Amazon Echo will act on.

Multiple Devices

By default, if you only have 1 device, Alexa will interact directly with it without further direction. However, if Alexa determines that you have more than 1 device, Alexa will prompt for which device to interact with, by Device Number (e.g. 1 for front door, 2 for back door, etc).

You can now integrate your SkyBell with your Google Assistant 

Please follow these steps:

1. Download the Google Assistant or Google Home app on iOS or Android

2. Sign in to the Google Assistant or Google Home app using a valid Gmail account

3. Press the microphone and Say "Hey Google" or type into the Google Assistant app “Talk to SkyBell”

4. You will be prompted to “Link SkyBell to Google.” Select the action item and login to your existing SkyBell account

5. After you have successfully linked your SkyBell account, you can say a command to get started.

- Say “Talk to SkyBell”

- After it asks, “Which action would you like to perform?” you can give it a command such as “take a video” or “take a snapshot”

- Choose the SkyBell device you wish to execute the command

- Google Assistant will now say “(Video or Snapshot) will start now. The recording should be available shortly.”

- Recorded video can be found within the SkyBell app. To view the snapshot, check the photo gallery on your phone.

Miscellaneous

The SkyBell video doorbell is designed to help you enjoy a higher level of safety, awareness and monitoring at your front door. Our goal is to put control back in your hands. SkyBell is very effective in helping you see who is at your door and to better control the situation. We have helped numerous customers prevent break-ins when they weren’t even home.

On it’s own, SkyBell is a Do-It-Yourself (DIY) home safety solution. Unlike a traditional security system, SkyBell cannot notify the police when someone breaks into your home – at this time. Nor does it act as a full-coverage solution. We do not install sensors at all your doors and windows. We do not offer 24/7 monitoring services.

It is worth noting that SkyBell has partnered with some of the best names in home security. SkyBell has recently announced partnerships with Alarm.com, Honeywell and Monitronics. By working together, customers can enjoy more monitoring and control at the front door while enjoying all the benefits of a professionally monitored home security solution that includes window sensors, door sensors, control panels, indoor cameras and the ability to inform the police should someone break into your home.

We are thrilled that thousands of homeowners and customers feel safer with their SkyBell at the front door. They email us all the time to let us know that they don’t need to “army crawl” to their front window to see who’s at the door or that they “don’t feel scared” anymore when the doorbell rings. They feel free to travel and leave the house knowing that SkyBell can alert them when someone is at their door while they’re away. SkyBell is helping customers say “why not” to life and the things they want to do – not “what if.” We’re proud of that.

We are not affiliated with Apple®. Inclusion of the iPhone® does not intend to suggest endorsement of any kind.

If your SkyBell is not responding to a button push, perform the following hard reset procedure to re-initialize the SkyBell:

  1. Remove the SkyBell from the mount leaving it powered-off for at least a minute. Please examine the device for any bulging or apparent damage.
  2. Reattach the device back to its mount. It should take a few minutes for the SkyBell to startup before it will go further.
  3. Once the SkyBell flashes yellow, you should remove the SkyBell from the App before a re-sync is attempted. If SkyBell stays yellow and does not proceed, pull it and pursue a replacement.
  4. Once flashing Green/Red you can then click add SkyBell in the app and re-sync again
  • Go to the SkyBell settings and check the “Speaker Volume” setting.
  • Verify that there is not a Bluetooth headset connected.
  • Reboot the SkyBell, click for here instructions.
  • Uninstall and reinstall the SkyBell app on smart device.
  • Factory reset the SkyBell, click here for instructions.

Note: The FAQ information presented on this page is currently under review.

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